FAQ's

Frequently Asked Questions (FAQs) - Bagmar

Do you offer international shipping?

Currently, Bagmar ships only within the United States. Unfortunately, international shipping is not available at this time. We hope to expand our shipping options in the future.

What materials are used in Bagmar products?

At Bagmar, we emphasize quality and durability in our products. Our handbags are primarily made from premium genuine leather, while our wallets and accessories are crafted using high-quality materials such as leather, fabric, and metal accents to ensure both elegance and longevity.

How can I place an order?

Placing an order with Bagmar is easy! Simply browse through our collection of handbags, wallets, and accessories, add your desired items to your cart, and complete your purchase securely at checkout. You’ll receive an order confirmation email with all the details.

What are the shipping fees?

We offer a flat-rate shipping fee based on the value of your order:

• Orders under $100: Shipping fee of $10.
• Orders over $100: Shipping fee of $20.

Can I cancel an order?

If you need to cancel your order, please contact us as soon as possible at support@bagmar.store or use our 24/7 live chat. If the order has not been processed, we will cancel it and issue a refund. If the order is already being processed, we will guide you through the return process once you receive the item.

What should I do if my order tracking is delayed or not updating?

If you are facing issues with your order tracking, please reach out to us at support@bagmar.store or via live chat. We will assist in resolving the issue and provide you with updated tracking details.

How do I update my shipping address after placing an order?

If you need to update your shipping address after placing an order, please contact us immediately at support@bagmar.store or through live chat. We will do our best to accommodate the change, but please note that it may be limited once your order is processed or shipped.

How do I initiate a return?

To start a return, please contact us at support@bagmar.store or through our 24/7 live chat. Our team will guide you through the return process to ensure a smooth and hassle-free experience. For more details on our return policy, visit the Return Policy page.

What if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please notify us within 30 days by contacting support@bagmar.store or via live chat. We will review the issue and arrange a replacement or refund as necessary.